Senior Joint Use Permitting Specialist
Tacoma Power is looking for a Senior Joint Use Permitting Specialist to join their Transmission and Distribution (T&D) Team. The Senior Joint Use Permitting Specialist will focus on managing joint use billing and customer communications, provide advice to staff assigned to the Joint Use Program through various research and decision-making processes, and facilitate work group discussions. In this role you will be responsible for maintaining superior customer service for current and new customers and resolve issues as they arise, ensuring timely responses to both internal and external customers. This role will also provide a consistent point of contact for internal and external customers and organizations for joint use applications.
Responsibilities Include :
- Serve in a lead capacity and provide work coordination and program oversight to staff assigned to Tacoma Power's Joint Use Pole Attachment Program
- Respond to customer inquiries and work with the joint use contract manager to maintain internal practices in alignment with joint use pole attachment agreements
- Develop processes, maintain standard operating procedures and seek program efficiencies to support joint use functions
- Collaborate with line engineering in the review of customer applications to ensure that the requests are in line with NESC and Tacoma Power construction standards
- Create cash invoices in SAP to process payments for application fees, make-ready quotes, and joint use project costs
- Provide oversight to the joint use billing process to ensure consistent and accurate practices, and alignment with City policy
- Perform periodic updates to existing metric reports for Supplies and Business Services
- Create new reporting measurements to communicate key performance indicators
- Prepare materials and facilitate monthly or quarterly customer update meetings
- Schedule and attend recurring meetings, providing updates to project status information, facilitating discussions and following up with joint use staff on decisions made
- Bachelor's degree public or business administration or directly related field
- 4 years of progressively responsible analytical and/or program coordination/management work in area related to assignment
*Equivalency: 1 year of experience = 1 year of education
Selection Process & Supplemental Information
This recruitment is being managed by Alissa McLain, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn.
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 180,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town.
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.
Applications will be reviewed as they are received for interview consideration.
Reference checks will be conducted on final candidates and appointment is subject to passing a background check.
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 prior to 4pm on the closing date of this posting.
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
Closing Date/Time: 9/20/2023 5:00 PM Pacific