Parking Attendant

Position Description
About Seattle Center:
Seattle Center is the region's premier civic, arts and family gathering place in the core of our city and region, home to more than 30 arts, cultural, and entertainment organizations, family attractions, and tourist amenities. Our mission is to create exceptional events, experiences, and environments that delight and inspire the human spirit to build stronger communities. To support this work, Seattle Center currently employs 220 full-time employees and hundreds of intermittent workers. In 2023 Seattle Center is expanding its role to provide operations, maintenance and public safety services for Seattle's new Waterfront Park, a series of new public spaces on Seattle's downtown waterfront between Pioneer Square and the Seattle Aquarium. Seattle Center will bring its deep experience successfully managing public space to the waterfront. As a department of the City of Seattle, Seattle Center contributes to the quality of life for Seattle residents--and the region's economy and image as its top visitor destination.

About this position:
Seattle Center is looking to hire a disciplined, dependable Parking Attendant who is committed to delivering fast and friendly customer service to customers. The successful candidate will excel in a fast-paced environment, think on their feet, and have a knack for figuring out answers to challenging questions.
Job Responsibilities

• Process daily and monthly parking sales

• Perform financial transactions and prepare attendance and fiscal reports

• Direct drivers to proper parking areas
• Enforce rules and regulations pertaining to the use of parking facilities
• Set-up parking barricades and directional signs
• Provide customers with Seattle Center event and parking program information
• Respond to monthly parking transaction questions from the Accounting Unit
• Create and update monthly parking customer account records in Excel and parking databases
• Assist customers in resolving monthly payment records
• Drive between garages and office using your own vehicle

Qualifications

Minimum Qualifications:

• A minimum of one-year cashiering experience, preferably in a parking facility (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).

License, Certification, and Other Requirements:

• A valid State of Washington driver's license are required.
• Personal vehicle and current vehicle insurance are required for work.

You will be successful in this role if you have:

• Two (2) or more years of customer service and cashiering experience (with one documentable year (1) year of working in an environment where the individual created and maintained detailed financial records)
• One (1) year or more of leadership/supervisory experience
• Ability to understand and apply oral and written instructions.
• Ability to maintain meticulous computer records and retrieve data from a computerized customer account system.
• Excellent arithmetic and cash handling skills
• Demonstrated writing skills and working knowledge of Windows environment.
• Ability to type 30 WPM in a keyboarding intensive work environment.
• Reliable attendance and punctuality
• Ability to communicate effectively, tactfully and courteously to resolve customer concerns and de-escalate customer frustration.

Work Environment/Physical Demands:

• Work is performed in the parking garages and some office environment.

• Work with/around toxic or potentially hazardous fumes and substances
• Ability to stand, walk, bend, and sit for extended periods of time is essential.

• Willing to work outdoors in all types of weather.
• Will lift and carry up to 20 pounds frequently.
• Work hours are irregular, including mornings, afternoons, nights, weekends and holidays. The successful candidate must be able to work a flexible schedule regarding start and stop times, breaks, and lunches to ensure optimal customer service levels.
• May come in contact with potentially abusive/ threatening people in the enforcement of regulations.

Additional Information
This position is budgeted for 20 hours per week. Though typical work weeks consist of about 32 hours per week.

How to Apply:

You must submit the following items to be considered for this position:

NEOGOV online (or paper) applicationSupplemental questionnaire Your application may be rejected if these items are missing or incomplete. Note, simply providing a cover letter and résumé is not a substitute for completing the application itself.

Selection Process:

Worktest - Competitive candidates will be invited to a work test. A basic arithmetic test will be given prior to being interviewed.

Pre-Employment Physical - Successful candidates will be required to pass a pre-employment physical.

Driving Record - Selected candidates will be required to submit a Driver's Abstract (at your own expense) that demonstrates a good driving record.

Background Check - This position involves background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.

Why work at the City?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in dismantling racist policies and procedures, unlearn the way things have always been done, and create and provide equitable processes and services. Seattle Office of Civil Rights )

The full salary range for this position is $ 21.96 - $ 25.55 per hour.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans

For helpful tips on the application process and recruitment process: Working at the City - Human Resources | seattle.gov

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:
"Most" Employees Plans - Human Resources | seattle.gov

Closing Date/Time: Continuous