Operational Support Supervisor

City of Tacoma, WA
September 9, 2023
Tacoma, WA
Job Type


Position Description

Tacoma Water is seeking an Operational Support Supervisor to provide important operational research, analysis and reporting to support the Maintenance & Construction division. This position will make recommendations on internal processes, policy and procedural changes using highly sensitive information related to a variety of performance metrics, labor union contract requirements, and regulatory requirements.

This position has two primary functional areas of responsibility: supervising and performing technical analysis related to procedural and process improvements.

This role will supervise three financial assistant positions, which provide administrative support to the Maintenance and Construction division within Tacoma Water. The work they perform is complex purchasing, invoicing, and bi-weekly payroll processing for a staff of more than 140. The workload for this team is high volume, deadline driven, and policy regulated. Fostering and maintaining positive team moral, collaboration, and support will be an important aspect for the supervisor.

The second functional responsibility of this position is to utilize skill and knowledge of data research and analysis to develop policies and Key Performance Indicators, and to develop and implement critical process improvements and effect strategic initiatives. This will include employee development procedures and overseeing business process improvements throughout the Maintenance and Construction division.

Responsibilities Include:

  • Oversee 3 f inancial assistant staff and functions to include tracking daily, weekly, and monthly performance of the team and identify and develop improvements for the team to include timecard processing, procurement card and invoice processing, audit processes, and permitting
  • Perform strategic analysis on targeted division wide process improvements to develop strategies and procedural documentation to provide better customer service and clarify performance and work expectations for division staff
  • Provide business process improvement and documentation for items such as SAP work order data collection redesign, planning and scheduling business process improvements, and long range workload forecasting and development tracking
  • Coordinate and manage budget and division performance development and monitoring and reporting utilizing adaptive research and for creating and maintaining a divisional performance dashboard
  • Lead division business activities and coordinate with managers and supervisors on efforts related to process improvements and technology upgrades

Minimum Education*
Bachelor's degree public or business administration or directly related field

Minimum Experience*
4 years of progressively responsible analytical and/or program coordination/management work in area related to assignment

*Equivalency: 1 year of experience = 1 year of education
Desired Qualifications
1 year of lead or supervisory experience
Selection Process & Supplemental Information
This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn !

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Tacoma Water
Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties.

Our mission is to provide clean, reliable water. If you share our values of Safety, Customer-driven, Employee Invested, Stewardship, Adaptability, and Equity, we are looking for you.

Interested individuals should
apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 9/25/2023 5:00 PM Pacific

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