Operational Compliance Analyst

City of Tacoma, WA
November 18, 2023
Tacoma, WA
Job Type


Position Description
Tacoma Power seeks a highly organized, analytical, and collaborative individual with attention to detail to join the Utilities Technology Services department as their next Operational Compliance Analyst.

In this role, the Operational Compliance Analyst will engage cross-departmental workgroups to gather information and perform critical activities related to the department's daily operations.

These activities will include supporting the department's asset management and compliance programs. This position will be responsible for planning, scheduling the testing, and reporting on the critical communication services that protect Tacoma Power's transmission system - as mandated by NERC.

Additionally, this position participates in developing and supporting the department strategies related to optimizing business operations and leveraging technology where practicable. To accomplish this, the individual in this role is responsible for researching, documenting, and creating/updating department processes and identifying technology opportunities that work to improve those processes. This individual will help and support mission-critical applications that may be used by multiple business units.

Responsibilities Includes:

Operational Compliance Support -

  • Plans, coordinates, and documents work across operational groups related to certain NERC compliance requirements
  • Helps coordinate and optimize resources for projects and initiatives between multiple operational groups - with the goal of minimizing outage impacts across various services.
  • Documents and tracks evidence - as mandated by NERC
  • Help identify opportunities where technology can increase efficiencies and decrease risk

Participation in resource planning/management -

  • Generate workgroup team performance metrics
  • Service request/trouble ticket management and assignment as needed
  • Perform customer outreach and follow-up
  • Work with other business units to increase their usage of current and future work management tools to help with organizational objectives

Conducts contract management and oversight -

  • Track and report on Third Party Agreements and Contracts to ensure accuracy of accounting, contract terms, and approval of invoices
  • Track ongoing cost and expiration of agreements for planning of upcoming budgets
  • Assists in cost-benefit analysis of current and potential future vendor contracts

Operationalizing Capital Initiatives -

  • Documents processes and expectations when capital projects transition to operations
  • Helps with the development of training materials
  • Onboarding of maintenance/warranty agreements, ensuring ongoing vendor adheres to agree to level of support


  • Bachelor's degree in public or business administration, information technology or directly related field
  • 4 years of progressively responsible analytical and/or functional analyst, user support or database maintenance work in area related to assignment

*Equivalency: 1 year of experience = 1 year of education

***Studies have shown that people of color and women are less likely to apply for jobs unless they meet all listed qualifications. We are most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background. If you have transferable skills and experience, please tell us about them.***
Selection Process & Supplemental Information
This recruitment is being managed by Kye Merritt if you would like to be notified of similar opportunities, or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with her on LinkedIn!

City of Tacoma Commitment to Diversity and Inclusion
At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

Tacoma Power
Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 170,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town.

Interested individuals should apply online. Please attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 12/7/2023 5:00 PM Pacific

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