Manager 2 – Captain Park Ranger
About Parks and Recreation:
Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens, and swimming pools. Our mission is to provide welcoming and safe opportunities to play, learn, contemplate, and build community and promote responsible stewardship of the land. We promote healthy people, a healthy environment, and strong communities. Delivering excellent customer service to each visitor and participant is a core value.
SPR commits to City of Seattle Workplace Values and Expectations , and Racial Equity and Social Justice as core principles that guide our work. We support and hold ourselves accountable by striving to eliminate barriers to access and provide employees with equitable opportunities for professional growth and advancement.
About Parks & Environment :
The Parks and Environment Division of SPR presents an exceptional opportunity to work with a team of professionals dedicated to maintaining safe parks, education, community en gagement , and en forcement within the department and throughout the communities.
About the Position:
Under limited supervision, this position is responsible for the oversight and management of day-to day security services in Seattle Parks and Recreation properties. The Captain Park Ranger position reports to the Emergency Management and Parks Security Manager 3 and will oversee the new Ranger program and manage the Park Ranger Supervisor(s), 4 lead rangers and up to 24 Park Rangers. This position is a change agent, and the successful applicant will require humility, commitment, and a strong work ethic. These traits will be essential to a position that will be required to perform as a ranger and lead the rangers. The position will motivate a team of park rangers that seek to increase opportunity in our park system by providing a safe place to recreate. This position is accountable for data reporting related to key performance indicators to inform continuous improvement of the work unit. As a manager, this position, will be responsible for proposing organizational changes and strategies to best serve the public.
Management and supervision of the Park Ranger program to provide excellent customer service.
- Provide excellent customer service, anticipate and solve problems, and educate visitors on park safety rules, codes of conduct, and permissible/impermissible park uses.
- Educate visitors about our parks, monuments, and memorials by interpreting the role of important people and events or cultural experiences that shaped our park system.
- Serve as a liaison between the City and park users by answering questions and handing out informational literature about the park system and City resources.
- Provide wayfinding and general park information to the public.
- Support visitors in having a safe and enjoyable park experience.
E n gagement
- Support the care and stewardship of Seattle's parks, facilities, natural areas, and other assets.
- Provide knowledge and information about park features and the surrounding environments.
- Lead interpretative experiences for youth and community groups.
- Support SPR and other city responses to climate action.
- Monitor park areas for damage to grounds, equipment, and/or facilities.
- Report malfunctioning equipment and buildings or grounds in need of maintenance or repair.
- Oversee City parks and designated areas on foot, by bicycle, and/or vehicle to monitor park activity and to inform the public and enforce rules, regulations, laws, ordinances, and municipal codes pertaining to the use of parks and facilities.
- Mitigate and deter inappropriate activity in City parks by conducting regular patrols and establishing a routine and meaningful presence.
- Engage with rule violators by providing education about SPR rules and municipal codes to foster compliance.
- Assist with seasonal beach fire and coastal programs.
- Secure doors, gates, and parks at closing time.
- Respond and assist with park emergency situations occurring on park properties or in response to citywide activations.
- Complete incident reports and document appropriate intakes and referrals to other agencies.
- A bachelor's degree in Criminal Justice, Parks and Recreation Management, Public or Nonprofit Administration (including Social Work) or a related field. Completion of a certified law enforcement training program (Or an equivalent combination of education and/or training and/or experience).
- Three years of experience managing a large section, unit, or division, related to the park ranger, security, or law enforcement duties outlined above in a large multi-level public or private sector organization, facilitating diverse groups and interests. Direct experience supervising law enforcement offices, park rangers or security staff or equivalent experiences.
A Successful Candidate Will Have:
- Experience conducting law enforcement security operations.
- Knowledge and experience with the city's ordinances (i.e., Seattle Municipal Code - 18.12 Park Ordnance), laws, and rules that apply in or on parks and city facilities.
- Regulation practices of safety and security matters with employees and stakeholders.
- Strong written and verbal communication skills to work with other city departments, and law enforcement agencies to ensure staff are informed of special instructions.
- Innovation and creativity in problem solving ideas.
- Knowledge of guidelines includes department and City policies and procedures, Traffic Code Manuals, Traffic Incident Management (TIM), Incident Command System (ICS), security and safety laws and regulations.
- Strong motivation, delegation, and decision-making skills.
- Ability to provide effective leadership and to work under pressure with multiple deadlines with minimal guidelines or supervision.
- Experience dealing with a variety of personnel issues and working with bargaining unit contracts.
- Experience managing the division's budget and develop biennial budget submittals.
- Proficiency in Microsoft Office.
- Current Washington State driver's license.
Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:
- Completed NEOGOV online application.
- Supplemental questionnaire responses.
- Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
- Current résumé indicating relevant experience and education.
- Offers of employment are contingent on verification of information provided by the applicate as a part of the application process, which may include reference checks.
SPR's Core Competencies are:
- Accountability & Action: Holding yourself accountable for achieving goals, completing tasks, and delivering quality work. Demonstrating thoughtful initiative in actions and decision-making and promoting high-quality standards.
- Equity and Inclusion: Supporting the goals of the Race and Social Justice Initiative and the City's commitment to workforce equity.
- Communication: Sharing and exchanging information and ideas with people in a variety of ways to help them understand and remember the information.
- Service: An ongoing commitment to base decisions and actions on the needs and priorities of the City.
- Teamwork: Leading as an engaged member of a team to build a cohesive team and facilitate the achievement of work group goals.
- Aligning Performance for Success: Collaboratively guiding and engaging the team to accomplish defined work goals.
- Direction and Delegation: Sharing authority and responsibilities with others to distribute decision-making and accountability throughout the organization; enabling individuals to stretch their capabilities; and accomplishing the Current Washington State driver's license organization's strategic priorities.
The full salary range for this position is $47.85 - $71.80 per hour.
Benefits - The City of Seattle offers a comprehensive benefits package including vacation,
holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and covered-family-members/most-employees-plans.
- This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the City's website at:
"Most" Employees Plans - Human Resources | seattle.gov
Closing Date/Time: 11/28/2023 4:00 PM Pacific