Management Systems Analyst BU (Body Worn Video/Cell Phone Unit)

Position Description
The Seattle Police Department (SPD) is seeking a Management Systems Analyst to provide general administrative, operational, and analytical support to the Seattle Police Department cell phone and body-worn video (BWV) Programs.

The Management Systems Analyst position will act as the primary technical coordinator for cell phone and body camera devices. The position will be the main point of contact for officers and Stationmasters at SPD for issues relating to cell phone and BWV equipment and operations. The position will help maintain a working inventory of equipment, as well as answer basic questions and troubleshoot on the operation of equipment and related systems. The position will also work with vendors on issues of support and inventory. The Management Systems Analyst will ensure that officers have the necessary equipment and that it is in good working order to achieve the program goals of increased public trust and enhanced transparency.
Job Responsibilities
Position Responsibilities:
Technical Coordinator:

• Create accounts for the BWV program for new officers and de-commission old accounts by researching personnel changes in the department.
• Work with the City's mobile device management software (Microsoft Intune) to manage cell phone applications and configurations.
• Issue new equipment for the officers, when needed, as well as collecting equipment for officers leaving for other positions or the employ of the department.
• Communicate with field officers and Precinct Stationmasters to troubleshoot and answer questions about the BWV equipment/accounts and related software, ensuring equipment is properly deployed and tracked.
• Frequently work in SPD precincts and facilities, requiring driving and possible flexible scheduling.
• Train new officer hires in body camera and software operations.

Maintain Inventory:

• Monitor the body-worn video equipment to make sure the BWV program is operating according to service-level agreements outlined in vendor contract.
• Maintain adequate levels of BWV equipment in the field to prevent shortage of a key piece of SPD officer equipment.
• Prepare cell phones for deployment to SPD employees.
• Prepare returns of malfunctioning equipment to the vendor and do limited assessments of malfunctioning equipment.

Liaison with Vendor:

• Communicate with the vendor to ensure adequate equipment stores, as well as address minor problems with the BWV platform.
• Work with the vendor and officers to test possible new equipment, software applications, and/or services that the vendor or officers are proposing.
• Undertake additional duties as assigned related to BWV deployment.

Qualifications
Required Qualifications :
Requires two years in systems, operational procedures, research or analysis and a bachelor's degree in business or public administration, finance, computer science or related field (or a combination of education, training and/or experience that provides an equivalent background to perform the work of the class).

Desired Qualifications :

• Demonstrated customer service experience.
• Experience with Evidence.com and InTune.
• Experience in inventory management is a plus.
• Knowledge of Department and City Programs, policies, procedures, and current events.
• Excellent oral and written communication skills.
• Ability to perform assigned tasks under pressure and with frequent interruptions in an open workspace.
• Detail oriented, highly organized, self-motivated, and able to multi-task to meet competing deadlines.

Position Requirements:

• Must pass a Seattle Police Department background investigation.
• Must have a valid Driver's license.
• This position is an onsite position; employee is expected to work in person 4 days a week. Individual schedules will be based on agreement between the employee and their supervisor.

Additional Information
About the Department:
The Seattle Police Department is comprised of approximately 1,600 dedicated law enforcement professionals all committed to creating and fostering a work environment that is collaborative, innovative, and leading the way in law enforcement principles and practices. Ours is a culture that encourages top performers to adhere to a standard of excellence in the identification of and resolution to complex challenges. At SPD we acknowledge and honor the fundamental value and dignity of all individuals and pledge ourselves to creating and maintaining an environment that respects diverse traditions, heritages, and experiences.

Additional Information:
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans .

The full salary range for this position is $40.08 - $46.68 per hour. New employees begin at Step 1 of the pay progression, which is $40.08 hourly. Current City employees' starting rate of pay will be based on Personnel Rules regarding promotions. This is a full-time (1.0 FTE) regular position with full benefits. This is a Civil Service position eligible for overtime.

How to Apply:
Apply online at www.seattle.gov/jobs . Please refer to: Job Number: 2023-01577. If you have any questions, please contact Dene Warren Sakamoto at naidene.warrensakamoto@seattle.gov .

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:
"Most" Employees Plans - Human Resources | seattle.gov

Closing Date/Time: 9/5/2023 4:00 PM Pacific