Library ILS and Data Analyst

City of Tacoma, WA
November 8, 2023
Tacoma, WA
Job Type


Position Description

At Tacoma Public Library (TPL), our mission is to empower our community by bringing people together to discover, connect, create, learn and thrive. Want to make an impact?

We're looking for an ILS (Integrated Library System) and Data Analyst to play a meaningful role as part of a small, cross-functional Library IT team supporting a library system engaged in community-driven services to deliver an innovative and exciting future to residents of the beautiful Pacific Northwest.

TPL serves over 200,000 residents in Tacoma through eight branches and online and outreach services. As part of the team, you'll be the lead person responsible for the technical administration of the ILS, the BiblioCommons discovery layer, and the EZProxy patron authentication system.

This position acts as a steward for TPL's data sources, warehousing, and visualizations. In collaboration with other staff, y ou'll lead in the creation and mainte nance of TPL's Tableau data visualization dashboards, leveraging the City of Tacoma's technical resources and community of practice.

Teamwork and communication are central to the department's culture. We work collaboratively with the City of Tacoma's IT Department to service for both internal (library departments) and external (public users) stakeholders. A positive attitude, collaborative work ethos, commitment to digital equity, a strong desire to empower stakeholders with technology solutions, and a commitment to racial equity and social justice are qualities of an ideal candidate.

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all Tacoma Public Library employees. All employees are expected to model and apply our equity and social justice shared values, behaviors, and practices.

Responsibilities include:

  • Manages and provides support for Tacoma Public Library's Integrated Library System (ILS), currently Innovative Interfaces' Sierra
  • In coordination with other library s taff , maintains interfaces between the ILS and other systems
  • Collaborates across departments to facilitate and improve system workflows
  • Communicates changes in system functionality to library staff in a prompt and effective manner
  • Develops and maintains procedures, diagrams, change logs, and documentation about the ILS and connected systems
  • Leads cross-functional ILS team and i dentifies and develops key messages about ILS functionality for library staff
  • Builds custom reports and SQL queries against the ILS database
  • Collects, compiles, analyzes, and presents library data statistics
  • Maintaining the primary and secondary data and statistics using FME and Snowflake
  • Designs, develops, and deploys reports and dashboards using Tableau according to needs; uses advanced features (e.g. parameters, LOD calculations, actions, blends and joins of data from multiple datasets)



  • Five years full-time work utilizing an ILS system (Sierra preferred)
  • Demonstrated ability to train others in software usage, coordinate projects
  • Demonstrated success working with outside vendors


  • Degree from an accredited school in a related field ( Master's Degree in Library and Information Science preferred)
  • Experience using Tableau or other data visualization systems
  • Experience with FME or other ETL (Extract, Transform , and Load) tools
  • Experience using Snowflake or other relational data/business warehouse systems
  • Systems administration experience with an ILS ( Sierra preferred)
  • Experience working with BiblioCommons

Frequent travel to neighborhood libraries and community organizations within the Puget Sound region, valid Washington State Driver's License or equivalent mobility is required.
Knowledge & Skills

Knowledge of:

  • Authentication methods and protocols (SAML, ADFS, SIP2, API)
  • ILS (Sierra preferred) configuration settings (e.g. loan rules, shelving locations) and their impact on library workflows
  • EZProxy scripting and stanza development
  • Public library workflows such as circulation, cataloging, and acquisitions
  • Public library resources, programs, and services
  • Analytical tools and data interpretation techniques
  • GIS (Geographic Information Systems)
  • Bulk importing/exporting of patron records
  • Linux system administration (desired)
  • Computer networking concepts
  • SharePoint online best practices and content creation
  • Data privacy, data risk mitigation, data security, and PII best practices
  • Computer technology principles, their application, and troubleshooting techniques

Skill in:

  • Oral and written communication across a variety of audiences and technical skill levels
  • M365 communication and business applications (e.g. Teams, Outlook, Excel)
  • Using a content management system (CMS)
  • Planning and implementing ILS changes, upgrades, feature rollouts
  • Working in collaboration with vendors on projects
  • Overseeing exploration, migration, and implementation of ILS platforms
  • Developing and documenting best practices
  • Ability to transform statistical data and numbers into understandable infographics and mapping
  • Creating data visualizations using Tableau or similar platform
  • Collaborating across IT and library work groups and stakeholders
  • Creating and reverse engineering SQL and PostgreSQL queries
  • Using FME or other ETL (Extract, Transform, and Load) tools
  • Snowflake or other relational data/business warehousing systems

Selection Process & Supplemental Information
Interested individuals should apply online and attach resume and cover letter. Be sure to answer the supplemental questions.

Applicants who meet the minimum qualifications will have their submitted materials and supplemental questionnaire scored. Candidates who pass the exam will be ranked on the eligible list for interview consideration. This position is covered by a Labor Agreement between the Tacoma Public Library and Local 117.

Individuals given a conditional offer of employment must also pass a background check. New employees must successfully complete a six-month probationary period prior to obtaining permanent status in this classification.

Tacoma Public Library Stands Against Racism and White Supremacy
Tacoma Public Library is opposed to white supremacy in all of its forms and is committed to fostering an organization that is actively anti-racist. We believe that Black Lives Matter. We are grieving with our black community and all communities of color who continue to be harmed by institutionalized racism. We are committed to being a trusted community resource available to all and will provide resources and public programs that seek to reflect the values of anti-racism and elevate the voices of Black, Indigenous, and People of Color (BIPOC).

Tacoma Public Library
Tacoma Public Library (TPL) has been an essential provider of free books, information, ideas, and education for more than 125 years. TPL's neighborhood libraries originated with Andrew Carnegie's visionary philanthropy at the turn of the 20th century and are being transformed into true centers of educational innovation and service--and vital community hubs--that continue to provide far more than free books and materials.

Learn more about the Tacoma Public Library and the services we provide at and connect with us on Facebook , Instagram , Twitter , and LinkedIn to stay up to date on exciting things happening at the library, and to be notified of other career opportunities with us.

Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 p.m. of the closing date of the job announcement.

Insurance Plans: You may participate in one of several group health insurance programs. Employees and their dependents are covered by a medical-surgical-hospital plan, vision plan, dental plan, and employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance and Deferred Compensation options are also available.
Employees are covered by the State Industrial Insurance Act.

Paid leave: Library Employees are entitled to receive paid holidays, and Personal Time Off (PTO).

Retirement: All employees of the Library except part-time Pages, temporary employees, and certain project employees, are included in the City of Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at or by calling (253) 502-8200. All members of the Tacoma Employees' Retirement System are also covered by Social Security.

The Tacoma Public Library is not a department of the City of Tacoma and the Library's employees are not employees of the City. The Library is a separate entity with its own governing body. The Library's governing body is the Tacoma Public Library Board of Trustees.

Employees of the City of Tacoma who accept employment with the Tacoma Public Library will lose their City of Tacoma employee seniority. They will also find that their leave accruals, and some of the benefits enjoyed as employees of the City of Tacoma do not carry over when they are hired for a position with the Tacoma Public Library.

Closing Date/Time: 11/27/2023 5:00 PM Pacific

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