Engineering Customer Systems Strategic Advisor (SA2, Utils-BU)

City of Seattle, WA
September 1, 2023
Seattle, WA
Job Type


Position Description
Seattle City Light, a department of the City of Seattle, is one of the nation's largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

City Light's Engineering Customer Systems Division is seeking a senior-level Project Manager for system engineering projects not otherwise managed by its other divisions. This successful candidate should be very familiar with electric utility operation, standards, and maintenance practices to provide input to customers related to distribution engineering recommendations and requirements. In this role, you will use your subject matter expertise in capital project development and delivery and your experience in overhead and underground electrical distribution systems and services.

You will also provide strategic and collaborative plan review leadership between utility divisions, city departments, and regional agencies. You will lead efforts to provide permitting support for the business unit and foster relationships to drive successful and improved permit acquisition. You will also help support delivery for our largest customer services within Customer Electrical Service Engineering.

This project management role requires electric utility operation knowledge, customer-centric leadership, and demonstrated relationship development as the organization responds to internal and external audiences or coordinates with cross functional, departmental, or jurisdictional teams.

You will report to the Senior Manager Engineering Customer Systems, occasionally traveling between sites to work with teams at both North & South Service Centers and the Seattle Municipal Tower offices.
Job Responsibilities
Here is more about what you'll be doing:

  • Customer service focused both internally and externally.
  • Build relationships and coordinate with various partners and community.
  • Be a good team player, facilitator, contributor, and collaborator. Skilled at working with diverse audiences.
  • Communicate with staff and leadership, department directors, council, and mayoral staff.
  • Represent Seattle City Light and Distribution Engineering while communicating, and enforcing standards, best practices, and meeting with other City of Seattle stake holders such as SDOT, SPU, and SDCI.
  • Be a strong project and matrix manager. Have demonstrated success at managing and resolving complex issues.
  • Plan, budget, and schedule all aspects of capital improvements for distribution engineering. Administer consultant and construction contracts, monitor construction, closeouts, and serve on project teams representing the organization's interests.
  • Develop metrics for systems engineering and system project workloads or develop other organizational unit metrics as assigned.
  • If requested, provide supervision of 1-2 staff.
  • Assist the Manager in working on process improvement initiatives, implementing new tools to support design engineering, represent distribution engineering at stakeholder and internal meetings, assist teams in consulting and major purchase contracts, and participate in presentation, special projects, and assignments.

Required Qualifications: In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has:
Education: A bachelor's degree in business administration, architecture, engineering, or related field (or a combination of education and/or training and experience which provides an equivalent background required to perform the work of the class).

  • Customer service experience across a wide range of audiences.
  • Project management and leadership in utility management, operations, engineering, or related areas of responsibility, typically gained through eight or more years of progressively responsible assignments in a large, complex, multicultural, and diverse organization.
  • Experience in construction coordination, consultant coordination, and related contract preparation.
  • Experience using Microsoft Suite (Word, Excel, Project).
  • Experience in developing or implementing performance management and organizational measurement, metrics, methodologies, and techniques.
  • Work experience coordinating and managing capital projects over $1M+ and annual budgets of $5M+.
  • Experience in working with all levels of management.
  • Experience with relevant public works laws, ordinances, regulations, and municipal standards.

Certification/License: Current Washington State driver's license or evidence of equivalent mobility.

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

  • Electrical Engineering Degree or related experience
  • Project Management Professional (PMP) certification
  • Demonstrated expertise preparing various contract types including public works, consultant, blanket, JOC, and small works vendor contracts.
  • Construction project management experience and contract administration.
  • Accomplished, effective, and persuasive communication skills.
  • Superb interpersonal and teambuilding skills.
  • Management experience including interagency coordination, budget monitoring, and progress.
  • Have knowledge or background of City of Seattle or inter-departmental negotiations dynamics, needs, challenges, differences, and limitations.
  • Ability to prepare, monitor, and control large budgets.
  • Thorough knowledge of relevant laws, ordinances, regulations, and standards.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice .
Additional Information
The full salary range for this position is $47.85to $71.80 per hour.

Application Process
Please submit the following with your online application:

  • A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement.
  • A current resume of your educational and professional work experience.

Incomplete applications will not be considered.

Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle's Fair Chance Employment Ordinance , SMC 14.17 and the City of Seattle Personnel Rule 10.3 . A driving history review may be conducted in compliance with SMC 4.79.020 . Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: .

Want to know more about Seattle City Light? Check out our web page:

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:
"Most" Employees Plans - Human Resources |

Closing Date/Time: 9/5/2023 4:00 PM Pacific

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