Electrical Service Representative
Seattle City Light, a department of the City of Seattle, is one of the nation's largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.
Customer Care and Energy Solutions Division is recruiting for two Electric Service Representatives (ESR) to serve at the North Service Center. In this position, you'll need strong written and verbal communication and customer service skills. You will be responsible for providing on-site technical advice and assistance to residential customers for the purposes of coordinating new or revised electrical service installations, ensuring safety of customers' installations and promoting more effective use of electrical energy.
In this role, you will interpret and apply regulations for electric service installations; advise customers on service size, equipment configuration, point of service attachment, and route of service; advise customers on electrical energy conservation requirements and resources; initiate electrical service installation orders; inspect service installations and enforce compliance with utility requirements for service connections; investigate electric service problems and inquiries, and participate in their resolution, coordinating with other staff as needed. These positions will report to the ESR Supervisor for each location.
Here is more about what you'll be doing:
- Communicate with customers to discuss electrical service installation issues, address electrical account inquiries, and answer general customer questions.
- Provide assistance to residential customers regarding City Light poli cies, requirements, and rates when they request new or modified electrical service.
- Interpret codes and other requirements relating to electrical service installations; provide advice on service size, equipment configuration, point of service attachment, and route of service.
- Advise residential customers regarding conservation methods and direct customers to the appropriate unit within the Energy Solutions division for additional conservation advice and programs.
- Review residential customer electrical service plans to ensure plans are consistent with power availability and electrical service code requirements; prepare written responses to customers regarding requirements or corrections.
- Initiate electrical service installation orders for new or modified electrical services; calculate the cost for service connection and determine utilization rates.
- Coordinate City Light staff and resources to ensure that new or modified service will be provided to customers in a timely manner while communicating the project status to the customer.
- Conduct on-site inspections of new and modified electrical services to ensure safety and compliance with applicable requirements; follow up to ensure compliance prior to connection of service.
- Receive and respond to electrical service complaints and inquiries, investigate and initiate action necessary for resolution, e.g., downed wires, trees, or problems concerning service entrance equipment and electrical meters.
- Understand and adhere to safety requirements in the field and report hazards.
Required Qualifications: In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has:
Two years electrical utility, electri cal sales, public relations or other work in which contact with the public was a significant factor; two years of college coursework in electrical science, business administration, or related field may substitute for a maximum of one year of the required experience.
Work Environment/Physical Demands: Most of the work of this class is performed in the field and frequently outdoors in all weather conditions, on construction sites, and in adverse terrain. Work is occasionally performed near high voltage equipment. Driving to various locations will be required.
Certification/License: Washington State Driver's license is required.
Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:
- Background in an electrical or construction field.
- Experience in electrical utility, electrical sales, public relations, or other work in which contact with the public was a significant factor.
- High level of customer service experience and problem-solving skills.
- High level oral and written communication abilities.
- Project management experience and strong organizational skills.
- Experience with Microsoft Office Suite and ability to use/learn complex Utility computer programs.
- Experience prioritizing work daily due to changes in customer & crew requests/availability.
- Ability to work successfully with others, e.g., coworkers, people from other work units, City departments, etc.
- Ability to learn and understand the Utility's electrical distribution system and explain related technical information to customers.
- Experienced in safely operating a motor vehicle; possess the ability to locate and drive to addresses within the City Light distribution area.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice .
The full salary range for this position is $36.48to $52.52 per hour.
Please submit the following with your online application:
- A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement
- A current resume of your educational and professional work experience.
Incomplete applications will not be accepted.
Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.
Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle's Fair Chance Employment Ordinance , SMC 14.17 and the City of Seattle Personnel Rule 10.3 . A driving history review may be conducted in compliance with SMC 4.79.020 . Applicants will be provided an opportunity to explain or correct background information.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans .
Want to know more about Seattle City Light? Check out our web page: http://www.seattle.gov/light/ .
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the City's website at:
"Most" Employees Plans - Human Resources | seattle.gov
Closing Date/Time: 11/21/2023 4:00 PM Pacific