Custodial and Janitorial Support Lead, Senior

Position Description
Invitation to Compete #61-23 Custodial & Janitorial Support Lead, Senior

Custodial Services
Regular, non-exempt, full-time, 80 hours per pay period

$28.62 - $34.80 per hour

Hours will include weekdays, weekends and evenings. This position is open to the public and to The Seattle Public Library's employees. Please submit your NEOGOV application, cover letter and resume by 5:00 p.m. on Monday, September 4, 2023 to be considered.

Overview

The Seattle Public Library is a dynamic urban library system that consists of the Central Library and 26 branch libraries, and is Seattle's center of information and knowledge and one of the most popular and valued services in the city. Library staff members are highly regarded by the public for their knowledge, quality of service, and caring. Staff members are committed to the Library's organizational values of respect, partnership, engagement, diversity, transparency, and recognition. In particular, they demonstrate respect, engage in partnerships, and are transparent in their communications and intentions. A strategic priority of the Library is to foster an internal culture of innovation which focuses on creativity, engagement, learning, and staff development. The Seattle Public Library is also firmly committed to Intellectual Freedom and the City of Seattle's Race and Social Justice Initiative (RSJI). To this end, all staff embrace Intellectual Freedom as a core value of the library and understand the role that the Library plays in creating a more equitable community with increased opportunity for historically marginalized individuals and families in Seattle. If you share these values and meet the qualifications, the Library invites you to apply for this position.

The Custodial & Janitorial Support Lead, senior position performs custodial/janitorial services that contribute to the attractive and safe condition of the Library's facilities and grounds including an iconic 11-story Central Library and 26 branch libraries located in neighborhoods throughout Seattle. At the direction of the Custodial/Janitorial Support Supervisor, this position provides crew leadership, administrative support and project coordination, dispatching, scheduling, time sheets and time management assistance and task-level direction for the custodial and janitorial services work units. Quality assurance along with training and staff development will be the primary focus for the individual chosen in this role.

The libraries support a high volume of patron traffic daily. Library facilities are open seven days a week, including evenings and weekends. The custodial and janitorial crews are responsible for keeping facilities clean and sanitary for the public and staff. In addition to the eleven floor areas at the Central Library, the building has multiple elevators, escalators, stairwells, numerous staff and public restrooms, food preparation areas and a loading dock that are maintained by the Janitorial crew. The building also has numerous meeting room facilities and an auditorium for use by staff and the public for both Library and private events.

This position performs a senior lead-person role within the custodial and janitorial units. The work of the crews includes:

Janitor: stripping, waxing, and buffing floors; cleaning and re-supplying restrooms; vacuuming and shampooing rugs and carpets; dusting and polishing furniture; cleaning door glass; collecting and removing trash within and outside facilities; and other duties as assigned. The crews also assist with set-up and takedown of furniture, equipment and supplies in meeting room facilities.

Custodian: stripping, waxing, and buffing floors; cleaning and re-supplying restrooms; vacuuming and shampooing rugs and carpets; dusting and polishing furniture; cleaning door glass; collecting and removing trash within and outside facilities; and other duties as assigned. The custodian position typically works independently at assigned branch locations.

This position assists the Custodial/Janitorial Support Supervisor in regularly evaluating work quality and methods and provides for the training and equipment of janitorial staff to meet work quality and safety standards.

In addition to administrative and operational duties, this position performs the full range of custodial and janitorial duties on a regular basis and covers unanticipated staff absences and special custodial and janitorial needs.

This position participates with the Custodial and Janitorial Support Supervisor in the selection of Janitors, provides ongoing training to the staff and assists with performance appraisals for assigned staff. Other responsibilities include coaching and counseling with the Custodial and Janitorial Support Supervisor, and when necessary, documentation and recommendation of necessary corrective or disciplinary measures.

This position oversees the use, maintenance and storage of commercial cleaning supplies, equipment, chemicals, safety equipment and related materials. Work also requires writing requisitions for cleaning supplies and equipment and monitoring supply needs. This position is responsible for reporting building mechanical or equipment maintenance needs and for performing minor maintenance tasks that do not require specialized skills. The position performs related duties as required.

The assigned hours of work will initially be Monday through Friday 3:00 a.m. to 11:30 a.m. Candidates must be able to work the hours indicated. The hours for these appointments may include weekdays, weekends and evenings. Specifically, Janitors and Custodians are scheduled to work one of seven different shifts: 2:00 a.m. to 10:30 a.m., 3:00 a.m. to 11:30 a.m., 6:00 a.m. to 2:30 p.m., 5:00 a.m. to 1:30 p.m., 12:00 p.m. to 8:30 p.m., 2:00 p.m. to 10:30 p.m. to 6:30am Successful applicants are prepared to work any posted shift and any days of the week. This classification is part of a bargaining unit represented by AFSCME, Local 2083.
Job Responsibilities

• Assure that the Central Library and 26 neighborhood branches are clean and attractive by coordinating the work of Custodial/Janitorial staff and assisting with performance management, by determining the most effective and safe methods of achieving the end results and by giving direct assistance in the work.

• Design and execute a quality assurance program to:

Routinely randomly evaluate all areas cleaned within designated time periodEvaluate all areas cleaned consistently using the same criteria and scaleDocument resultsShare results with responsible team members, praise when appropriate and re-train when necessaryAnalyze results to demonstrate trends and changes for reporting purposesOrder supplies for custodial and janitorial departmentTrack work orders daily Respond to emergency calls Assist custodians and janitors with timesheets, work orders and trainingDrive between branches using your own personal vehicle to evaluate the work of others and deliver supplies when needed

• Contribute to effective janitorial and custodial services by developing high performance Custodial and Janitorial teams with the Custodial and Janitorial Support Supervisor and Janitor Lead. Design, develop and maintain a training program for newly hired staff unfamiliar with the trade. Develop training programs for new technologies and safer procedures as they are implemented.

• Contribute to the selection and retention of qualified custodial and janitorial staff by interviewing prospective staff members; training new employees; coaching, recommending corrective and disciplinary actions when necessary; and by assigning and monitoring tasks on a daily basis.

• Contribute to the safe, functional condition of the Library by checking for and reporting building and equipment maintenance, supply needs, safety and security requirements.

• Participates in the unit's work by scrubbing, stripping, waxing, and buffing floors; cleaning and supplying restrooms; vacuuming and shampooing rugs and carpets; dusting and polishing furniture; cleaning glass surfaces; collecting and removing trash; and performing other duties when needed.

• Maintain effective and courteous communication with patrons, the Custodial and Janitorial Support Services team members and other Library staff to ensure high quality janitorial and custodial work and excellent customer service.

Qualifications

• A minimum of five (5) years of commercial or institutional custodial/janitorial experience that includes working in a public service environment, cleaning public restrooms, windows, stairs, hard flooring surfaces and carpets.

• Two (2) years (minimum) of experience in one or more of the following roles:
• Janitor, Housekeeping, Custodial lead or supervisor
• Leadership role responsible for cleaning a public area
• Quality Assurance Technician in a service industry
• Trainer
• Teacher

• Experience training others to use commercial cleaning equipment, such as floor strippers, buffers, auto-scrubbers, high-speed burnishing equipment, pressure washers, steam cleaners and carpet extractors. Ability to adjust approach and technique to train individuals with no cleaning experience at all and 20-year professionals on current industry trends.

• Proficiency using Personal Computers (PC's), Microsoft Office applications, specifically Microsoft Word and Excel, Microsoft Outlook e-mail or similar program, and internet applications experience using Microsoft SharePoint for internal online communications and information is desired.

• Ability to plan and schedule own work efficiently, and to work independently with minimum on-site supervision.

• Ability to communicate effectively, verbally and in writing. Ability to follow verbal and written instructions in manuals, labels and other work-related materials.

• Excellent interpersonal skills. Ability to work respectfully, efficiently and cooperatively with others in a diverse team environment.

• Familiar with green cleaning standards and LEED-certified buildings.

• Physical ability to perform the requirements of the job including, but not limited to, standing, walking, bending, reaching and lifting weights up to 50 lbs.

• Knowledge and application of safety methods in performing the essential functions of the job, including lifting heavy objects, using cleaning chemicals and operating cleaning equipment. Skilled in communicating the value and need for safe procedures on the job.

• Knowledge and experience using Safety Data Sheet (SDS).

• A valid Washington State driver's license and a safe driving record.

• Access to reliable personal transportation for potential use at work.

Additional Information
How to Apply

Candidates who meet the qualifications are asked to submit the following items in NEOGOV by 5:00 p.m. on Monday, September 4, 2023 to be considered:

• Online application
• A cover letter that describes how your experience and skills align with the stated job responsibilities and qualifications. Please let us know why you are interested in this position.
• Current resume that summarizes relevant education, professional experience, training and skills.

Applicants will be screened for competitiveness, completeness, and written communication skills. Initial screening will be based on a review of application materials. The employment history detailed in your application materials MUST validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process. The most competitive candidates will be invited to participate in a series of one or more interviews.

Benefits and Salary Information

The full salary range for this position is $28.62 - $34.80 per hour.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and covered family-members/most employees-plans

Additional Information

If you have questions regarding this bulletin or employment at The Seattle Public Library, please send an email to job.applications@spl.org . The Library promotes diversity and inclusion in employment. If accommodations are needed during the selection process, please contact us.

Please keep in mind that job offers are contingent on a review of criminal history as well as verification of information provided by the applicant as part of the application process.

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:
"Most" Employees Plans - Human Resources | seattle.gov

Closing Date/Time: 9/4/2023 5:00 PM Pacific