Community Crisis Responder II

City of Seattle, WA
September 1, 2023
Seattle, WA
Job Type


Position Description
9-1-1 Community Crisis Responder II (CCR-II)

The Seattle Community Safety & Communications Center (CSCC) is seeking three (3) Community Crisis Responders II to provide first line behavioral health response to Seattle 9-1-1 calls.

The CSCC department manages Seattle 9-1-1 emergency and non-emergency response, working in partnership with Seattle Police and Seattle Fire to ensure a safe and healthy community. The department seeks to enhance public safety through a Dual Dispatch pilot which will provide additional mental health professionals available to respond to people experiencing non-violent mental health crises or quality of life concerns.

Seattle 9-1-1 processes more than 800,000 telephone calls for service annually, the majority of which result in the dispatch of police, fire, rescue, and will now include the CSCC's own Community Crisis Responders.

The initial Dual Dispatch team will consist of six mental health community responders and one clinical supervisor. The team will operate during a 12-hour period, currently anticipated to be 11 am to 11 pm (informed by crisis data trends and needs), seven days a week. Community Crisis Responders will be scheduled for 40 hours a week with the potential to work overtime.
Job Responsibilities
Job Responsibilities

  • Lead and handle more complex crisis intervention level cases to individuals who have come to the attention of Seattle 9-1-1.
  • Provide guidance and consultation to Community Crisis Responder I staff.
  • Manage communications equipment to maintain contact with dispatchers and other personnel.
  • Complete assessments of assigned clients through personal interviews to determine if or what assistance is necessary to achieve and/or maintain mental or health sufficiency.
  • Assess/triage individual cases, potentially delegating less significant care navigation needs to the CCR-Is.
  • Recommend to persons in crisis appropriate governmental and nonprofit supports and programs (such as SSI, ABD, VA services), or to identify shelter options and housing support.
  • Support and promote alternatives to jail and hospitalization to stabilize and improve the outcomes for community members experiencing behavioral or mental health crises.
  • Develop and implement individual client service plans; act as a liaison and coordinate services between program participants and agencies; contact and monitor service providers; contact client in person or by phone; terminate client services.
  • Follow-up and or counsel clients and/or families and provide crisis intervention services; and identify and resolve obstacles to service delivery. Identify clients in unsafe situations and seek solutions such as protective supervision or alterative living situation.
  • Prepare written status reports or case management notes, document interviews, observations, and recommendations in database, in compliance with HIPAA and department policy and ethical standards.
  • Participate in departmental meetings providing insight and trend data concerning crisis intervention issues.
  • Collaboratively work with other Community Crisis Responders, Clinical Supervisor, and Department leadership to determine client eligibility for programs and authorize and/or recommend appropriate services.
  • Develop and maintain client files and working relationships with service providers to obtain current information on resources available and eligibility requirements.
  • Support in the development and implementation of curriculum/learning sessions when appropriate.
  • Lead, coordinate, and provide support in key administrative functional areas of the Community Crisis Response Program.
  • Develop and promote collaborative working relationships with service providers and other Seattle first responders to ensure quality care and case management support for community members.
  • Manage internal project/caseload initiatives as assigned by supervisor and CSCC leadership.
  • Maintain communication with City of Seattle departments and partner agencies and conduct site visits as needed to worksite agencies to ensure compliance with personnel and employment laws, practices, and procedures.
  • Strategize and identify potential resources and partnerships that contribute to the program's development. Ensure community outreach and coordination in areas of community mental, behavioral health, and crisis response.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice .
Minimum Qualifications

  • Requires a master's in social work, psychology, or related field.
  • Requires a license from the WA State Dept of Health as a Licensed Independent Clinical Social Worker or equivalency.
  • A minimum of 2-year experience working with individuals with mental, behavioral, substance abuse or emotional health concerns (or a combination of education and or training and or experience which provides an equivalent background required to perform the work of the class).
  • Current Washington State driver's license.

Selected candidates are required to pass a background check.
Additional Information
The Ideal Candidate Will Possess:

  • Working experience with DSHS workers, chemical dependency treatment providers, mental health providers, healthcare providers, shelter providers, landlords, detox centers, medical clinics and other community programs which may support vulnerable participants.
  • Effective communication skills including written, active listening, and non-verbal communication.
  • Effective skills in case investigation and management, evaluation of facts/circumstances and clients and crisis management.
  • High cultural and emotional intelligence. Strong commitment to dignity and respect for all persons.
  • Strong leadership and program/project management skills.
  • Effective skills in case investigation and management, evaluation of facts/witnesses and clients and crisis management

Additional Information:

Work Environment and Physical Demands:

  • Work is partly performed in a busy 24/7 call center environment.
  • Required to stand, walk, or bend for extended periods of time.
  • Required to work nights, evenings, weekends, and/or holidays.
  • Required to work rotating shifts.
  • Required to be exposed to adverse weather conditions.
  • Exposed to toxic / hazardous / biohazard substances.
  • Required to operate automotive vehicles.
  • Required to lift up to 50 pounds.
  • Work involves sensitive contact with people who are in crisis and / or may be utilizing substances.

Compensation and Benefits: This position is Represented and is part of the Step (1-5) Progression pay program. The full salary range for this position is $44.95; 46.68; 48.48; 50.43; 52.41 per hour. The City of Seattle offers a comprehensive benefits package including vacation, 12 official holidays and 2 floating holidays, sick, and paid parental leave as well as medical, dental, vision, life, and long-term disability insurance for employees. Employees also have the opportunity to participate in a defined benefits retirement program. More information about benefits can be found at

Application Process: For your application to be accepted you must:

  • Complete the online City Application.
  • Attach a resume detailing your relevant experience.
  • Attach a cover letter describing your interest in the position and how you meet the above listed qualifications.
  • Application Submission Guidelines: All applicants are required to apply on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, etc. will not be considered unless the individual has applied to the available position via the Government Jobs site.

The required documents listed in the above "Application Process" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted.

Background Check Requirements: Applicants are subject to a criminal history investigation of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information. Employment is contingent upon the verification of credentials and successful outcome of the background investigation.

Race and Social Justice Initiative: The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

Who may apply: This position is open to all candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The CSCC encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:
"Most" Employees Plans - Human Resources |

Closing Date/Time: 9/13/2023 4:00 PM Pacific

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