Business Systems Analyst (ITP-B, BU)

City of Seattle, WA
September 1, 2023
Seattle, WA
Job Type


Position Description
*These positions will be open until filled. However, priority will be given to candidates who apply by September 12, 2023.*

Are you adaptable, function well in a changing environment, and committed to excellence? If so, we are looking for you! As one of the country's most technical cities, we are seeking individuals committed to improvement who can help make our vision of scalable, sustainable IT solutions a reality.

The City of Seattle is on the cusp of some amazing change and i s seeking candidates to fill two (2) Business Systems Analyst (ITP-B, BU) openings with Seattle Information Technology (IT). Seattle IT is a trusted partner that provides secure, reliable, and compliant technologies enabling the City to deliver equitable and responsive services to the residents of Seattle. This purpose statement is a simple declaration of who we are and why we do our work. It is intended to be a guide that helps us to not lose sight of why we perform everyday tasks or to invest effort to solve difficult problems. It emphasizes that our existence as a department is to support our City partners. It reminds us that we are part of a larger organization that collectively is working to improve the lives of the residents of our city. The 600+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. We hope you'll join us.
Job Responsibilities
As a Business Systems Analyst, you will be a part of the Permitting Applications team within the Applications Division. This team supports the City's Accela application, a critical business application used by multiple departments to handle permitting, licensing, inspections, and code compliance. You will be working with business staff to find opportunities for system improvements, assessing work requests, investigating and documenting business requirements, determining configuration and design solutions, seeing changes through to a successful implementation, and solving issues in a production environment. This work is primarily associated with the Accela application and will also include work with other applications supported by the Permitting team.

Here's more of what you'll be doing:

  • Listening carefully to and ask clarifying questions about business requests, translating those into business process requirements, and system design.
  • Analyzing sophisticated system issues to identify the root causes, proposing comprehensive solutions consistent with program-level system design standards, and assisting with implementation of changes.
  • Reviewing legislative language to identify potential impacts to business processes and resolve scope of system design changes required to meet new mandates.
  • Quickly learning a system's capabilities and configuration options and devising creative solutions for business needs within that framework.
  • Crafting and updating software specifications; ensuring that system documentation libraries are kept up to date and well organized.
  • Configuring software using standard software configuration tools.
  • Supporting creation of test materials, and assisting test team in resolving problems, working with software vendors when appropriate.
  • Identifying, documenting, and resolving issues, raising concerns as appropriate.
  • Following established project or departmental review and approval processes and standards for all work.
  • Supporting department goals in promoting diversity, race, and social justice.
  • This position requires occasional non-standard working hours.
  • Performing varied tasks as assigned commensurate with classified position level.

NOTE: Equivalent combinations of education and experience will be considered for the required qualifications.

Minimum Qualifications

  • Five years in-depth experience as a business systems analyst, or a combination of education and experience that demonstrates the ability to perform the position duties.
  • Analytical approach seeking to know more to help business think of the bigger picture.
  • Familiarity with Software Development Life Cycle methodologies and templates.
  • Good communication and active listening skills; able to connect with both technical and business staff.
  • General knowledge of database structures and tools (such as SQL, Oracle, MS Access, etc.), including the ability to design and implement queries.
  • Ability to handle scope as it pertains to areas of responsibility and keep the project manager and supervisor informed of changes and impact to assigned projects.
  • Ability to work independently while maintaining appropriate communications with supervisor about progress and issues.
  • Ability to manage time well to meet project milestones.
  • Ability to effectively work in a multi-cultural workplace with a diverse customer base.

Desired Qualifications

  • Bachelor's degree in computer science, computer technology or equivalent field or experience
  • Experience working with permitting processes, including familiarity with legislation and best practices for permitting and licensing.
  • Experience working with vendors providing support for COTS applications.
  • Experience implementing off-the-shelf business applications, including gap-fit analyses, capabilities assessments, design, configuration, and testing.
  • Experience leading small IT projects with staff resources from a variety of IT specialties.
  • Familiarity with permitting software such as Accela or Hansen.
  • Ability to see beyond the assumed issue to identify and find solutions for underlying business goals.

Additional Information
Salary: The full salary range for this position is $45.44 - $68.20 per hour. The salary for the two open positions has been identified as $58.00 - $63.00 per hour.

Why work at the City of Seattle?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our views and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

The City offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: .

Application Process: A cover letter and resume are required with your application. We encourage you to use your cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge and skills you bring to this work. Apply online at

If you have any questions, please contact Naomi Recania at

Workplace Environment (Telework Expectation): This position offers the flexibility of a hybrid work schedule. At this time, hybrid telework schedules have a minimum requirement of two days onsite per week. Individual schedules are based on operational needs and agreement between the employee and their supervisor.

Background Check: This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.

Who may apply: This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience.

NOTE: This position is covered by a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77. For information explore Local 77's website.

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:
"Most" Employees Plans - Human Resources |

Closing Date/Time: Continuous

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