Business Services Analyst

City of Tacoma, WA
August 30, 2023
Tacoma, WA
Job Type


Position Description

The City of Tacoma's Solid Waste Management Division is seeking a full-time Business Services Analyst. This role involves advanced analysis and research for the collection operations which provide curbside collection of garbage, recycling, and food/yard waste to City of Tacoma residents and businesses. Additionally, the role covers onsite operations, managing transfer station, public recycling center, and household hazardous waste facility operating seven days a week.

In the Environmental Services Department, everything we do creates a better Tacoma by promoting healthy neighborhoods and a thriving Puget Sound. It is why we exist. We are committed to partnering with our community, fostering a great employee culture, and continuing to improve our award-winning operations with a clear focus on safety. We are looking for employees who embrace and live by our shared core values and commit to our shared purpose of making our community better.

The incumbent Business Services Analyst is responsible for designing and executing intricate, cross-disciplinary studies across different levels, encompassing diverse aspects of solid waste collections, onsite operations, and department functions. This role significantly contributes to decision-making, by providing analytical, planning, and administrative insights to Solid Waste Management leadership. This position will also play a lead role in conducting environmental and operational audits, as well as updating the municipal code to ensure sustainable fee structures that support utility programs.

If the below list of personal traits sounds like you, then you are just the type of person we are looking for to join our team!

  • Proactive, driven and motivated self-starter
  • Highly organized with exceptional multi-tasking abilities
  • Strong attention to details, data, and deadlines
  • Strong written and interpersonal communication skills
  • Intrinsic drive for results and accountability
  • Outstanding people skills and professionalism
  • Solution-driven mindset with a process improvement focus

Essential Duties:

  • Researches, compiles and analyzes financial, strategic, collection and onsite operations, or related data; identifies trends, documents and presents findings to management; provides recommendations and/or solutions to projects based on data results; and implements processes based on findings and summaries.
  • Prepare and conduct environmental and operational audits to evaluate the efficiency and effectiveness of utility operation.
  • Interpret departmental policies and applicable federal, state, and local laws; establish goals, objectives, procedures, and best management practices.
  • Develop training programs for collections and operations.
  • Review, make recommendations, and update the municipal code to ensure fees and rates are sustainable to support utility programs and environmental compliance.
  • Prepare and present effective oral and written communications, high level executive reports, and studies to Solid Waste Management staff, various committees, stakeholders, and customer groups.
  • Develop, compile, and analyze statistical and technical information, and data; prepare reports related to projects, programs, and related activities.
  • Utilize best practices to develop clear, informative, and appealing reports and dashboards for better performance metrics monitoring.
  • Division liaison between the City and community partners and stakeholders; act as a representative of the City of Tacoma and the department.
  • Other duties as assigned.

This role necessitates proficiency in project and data management, recognizing the significance of data in decision making. It involves formulating strategic approaches for leadership review, adhering to City policies and procedures, Tacoma Municipal Code, and effectively collaborating with various social, cultural, and/or economic groups, in support of the diverse community we serve.

Applicants must demonstrate an understanding of cultural responsiveness, change management, government systems, data analysis, program development, research, best practices, and facilitation.
Minimum Education*
Bachelor's degree public or business administration or directly related field.

Minimum Experience*
Generally, requires 2 years' experience researching and analyzing policies, laws, rules, or regulations; data management and reporting, and/or business process analysis.


  • Depending upon assignment a WA driver's license may be required.
  • Appointment is subject to passing a background check and reference checks.

*Equivalency: 1 year of experience = 1 year of education


Knowledge and skills in data software, including SAP, PivotTables in Excel, Smartsheet, Tableau, SQL. Knowledge of effective performance measurement and management strategies and tools.

These qualifications are preferred, and even if you don't have all of them, you may still be considered for an interview.

*Studies have shown that women and people of color are less likely to apply for jobs unless they meet all of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background. If you have transferable experience, please tell us about it.
Knowledge & Skills
Knowledge & Skills
Data management, analysis, reporting, and visualization
Use data and information in a clear and rational process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Gather, assemble, analyze and evaluate facts to draw logical conclusions, make proper recommendations and prepare clear, concise, and comprehensive written reports which require displaying and presenting statistical, graphical, and other reporting methods to audiences of varying technical sophistication.

Effectively identify, collect, organize and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation using current software and techniques. Compile and maintain reports, records, and various other forms of pertinent information in an organized and professional manner.

Problem Solving
Use intelligence, common sense, hard work and tenacity to solve particularly difficult or complicated challenges. Employ expertise, credibility, and effective partnering to help customers and stakeholders identify, evaluate and resolve complex or sensitive issues, problems and service needs.

Communications Effectiveness
Effective communication both verbal and in writing including the compilation of reports, presentations and records; and interacting respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results. Prioritizes clear and accountable communication and listening skills to other staff, departments, and stakeholders.

Conduct all assignments in a professional and timely manner. Work with confidentiality and discretion. Maintain professional skills that apply to all aspects of field of assigned specialty through continued education and/or training. Model effective group behavior such as listening, discussing, negotiating, encouraging and motivating. Maintain current knowledge of industry by reading and interpreting applicable ordinances, rules, regulations, practices, policies and procedures.

Coordinating and Organizing
Effectively coordinate activities, services, and schedules to ensure smooth and efficient operations of work.

Technical Writing Skills
Prepare and publish reports, manuals, guidelines, and other forms of documentation effectively. Perform research, proofread writing, collaborate with others, and meet deadlines.
Selection Process & Supplemental Information
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress.

One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

The City of Tacoma offers a generous program of employee benefits:

  • Outstanding working conditions and an exceptional quality-of-life environment.
  • Medical coverage for eligible employees, spouses and dependents, including children up to age 26.
  • Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
  • Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
  • Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
  • Personal time off.
  • Paid holidays.
  • A great pension plan.

Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 9/11/2023 5:00 PM Pacific

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